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Whirlpool Appliance Indpndnt Complaint - Whirlpool Refrigerator
Whirlpool Appliance Indpndnt Complaint

Whirlpool Appliance Indpndnt Complaint

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Whirlpool Refrigerator


Whirlpool Refrigerator Model GB2FHDXWS

Read the following and then decide about the quality of the product and the customer service.

1. We purchased the above appliance toward the end of January, 2010.

2. On May 27, 2011 we discovered that the drain pan was leaking and had been

leaking for an extended period of time (there was a build-up of rust under the pan and it had discolored the bottom of the pan).

3. On May 29 I sent an email to Whirlpool describing the problem and inquiring about how much of the repair Whirlpool would warrant. On the next day, a technician from a local appliance dealer investigated the problem, verified that it was a cracked (multiple cracks) drain pan, and ordered a replacement pan.

4. On June 2 there was a phone message from one of Whirlpool’s customer service
representatives. The substance of the recorded message was that Whirlpool

apologized for the problem, that we needed to contact our homeowner’s insurance regarding any damages, and that if I had any questions to call the customer service representative.

5. On June 3 between 8:00 and 9:00 a.m. EDT, I tried to contact the service representative at the given number and extension. I received a recording to leave my name and number and my call would be returned. It was not returned that day.

6. On June 6 between 8:00 and 9:00 a.m. EDT, I tried to contact the service representative at the given number and extension. I received a recording to leave my name and number and my call would be returned. I left the message that I had called on Friday, my call had not been returned and that I would be in the house
until noon. I received a return call within a few minutes. I asked if Whirlpool would pay for replacing the drain pan. I was informed that the warranty was good for one year and that had lapsed. I indicated that the condition (cracked drain pan) had existed for an extended period of time since it had rusted the metal
underlying the pan and since the rust had been present long enough to totally

discolor the plastic bottom of the pan. The representative indicated that a factory approved technician would need to inspect it and call Whirlpool before any decision regarding payment for the repair would be made.

7. On June 9 a technician from the local appliance dealer made the service call to replace the cracked drain pan. After completing the repair, he attempted to call the Whirlpool service representative. The time was approximately 4:00 p.m. EDT. He received a recording to leave his name and number and his call would be returned. He gave the business’ phone number and some other numbers that I assumed to be some type certification/verification numbers. He stated the purpose of the call re: Whirlpool paying for replacement
of the drain pan.

8. On June 27 I called the local appliance dealer and asked the service manager whether the company had ever been contacted by Whirlpool regarding the drain pan. Her response was “No”.

9. On July 1 I wrote a letter to Whirlpool reciting the above events and asked whether Whirlpool would pay for the repairs and if not, why not since the problem had probably existed well within the year warranty period and

possibly for as long as we had owned the appliance.

10. On July 21, I received a response from a Whirlpool representative that stated “due to the age of the refrigerator, we will be unable to assist with the cost of the repair”.


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Comments


ietchie says: (5 years ago)
 0
I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months it started rusting. I keep a meticulously clean kitchen and I've never had this problem with any other appliance. I sent letters to no avail. Whirlpool said that their warranty on rust was only 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.



wp2008 says: (7 years ago)
 0
Hello, whirlrefrig. I apologize about the concerns you have experienced with your refrigerator. If need further assistance, please email your site user ID name, the name of the site we contacted you on, your name, phone number, address, and model and serial number of your refrigerator to Whirlpool.Digital@whirlpool.com, and we can review your concerns further. Thank you, Melanie.




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